APAC On-Site Recruitment Wednesday, April 16, 2014

APAC
On-Site Recruitment

Utica Working Solutions

207 Genesee St., 2nd Floor

Utica, N.Y. 13501

Date: Wednesday, April 16, 2014
Time: 9:00 a.m. – 12:00 p.m.
County: Oneida
Contact: Working Solutions
Phone: 1 (315) 793-2229
Web Site: www.labor.ny.gov

Position(s):

CUSTOMER SERVICE REPRESENTATIVE – JOB ORDER NUMBER – NY1084971

JOB SUMMARY:

The Customer Service Representative provides a variety of customer services through inbound calls,

outbound calls, email, and online web chats. Serves as liaison between the customer and client. Resolves

customer questions, complaints, and requests; provides pricing and delivery information, and processes

orders. Records and verifies names, addresses, purchases, and specific feedback of customers to maintain an

accurate customer list. Enters all data into computer, educates and/or sells the client’s product or service to

the customer, and contacts customers to gather market research.

JOB REQUIREMENTS:

Candidate may be required to work overtime to support the needs of business. Strong communication and

problem solving skills required; must have working knowledge of computer keyboard and ability to

navigate the internet; ability to multitask in a fast paced environment; customer service experience strongly

preferred.

HOURS:

Days and hours vary.

WAGES:

$9.50 per hour to start; a performance bonus is available after 13 weeks ($1.00 to $2.00 per hour

performance bonus).

BENEFITS:

Benefits are available.

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APAC On-Site Recruitment Wednesday, April 16, 2014