Skip to main content

Sutherland Global Services

job fairSutherland Global Services


443 North Franklin Street

Syracuse, New York 13204

(315) 473-8250


Free Parking available at

the intersection of Genant

Drive and North Clinton

Street


 


Date: April 30th, 2014

Time: 11:00—1:00 PM


NY1091229 – AT&T Mobility Customer Care – Click to Chat


LOCATION: Sutherland Global Services in the Galleries located at 441 South Salina

Street, Syracuse, NY 13202

HOURS: Sunday thru Saturday 6am – 3am. (Employee must have open availability.)

Hours will be assigned.

RATE OF PAY: $10.00 per hour plus monthly incentive. Paid 6 weeks of training.


General Description

• Provide World-Class Customer Care Representation to telecommunication customers. Answer

inbound Chat customer inquiries regarding billing issues, products, services etc. Address and

resolve all customer questions, issues and needs on the initial Chat session.

• AT&T Inc. is the largest communications holding company in the United States and

worldwide, by revenue. Operating globally under the AT&T brand, AT&T is recognized as the

leading worldwide provider of IP – based communication services to businesses and the

leading U.S. provider of wireless, high speed internet access, local and long distance voice,

and directory publishing and advertising services.

Specific Job Responsibilities

• Act with the highest degree of professionalism, and maintain the voice of the high-profile

client

• Meet or exceed all predetermined client and SGS performance specifications and expectations

• Process incoming chats from customers including: billing, cancellations, product/feature

upgrades, etc.

• Resolve customer issues in a professional and expedient manner using all available resources.

Handles difficult chats (situations) by controlling the chat and using proper judgment

• Follow procedures and departmental processes to record chat information, steps taken toward

resolution, and final resolution

• Responsible for remaining organized and properly documenting all work completed using the

tools provided

• Dependable and have ability to adapt to a continuously changing fast paced environment

• Provide excellent customer service to our customers at all times, efficiently and effectively

solving issues presented by our customers through chat

• Demonstrate openness to feedback and a willingness to change behavior based upon this

feedback

• Meet appropriate quality standards

• Perform other duties or projects as assigned by the Account Manager or Team Manager

Education/Experience/Skills Required

• Excellent verbal and written communication skills with 30 wpm typing ability

• B.A./B.S. degree, or equivalent business experience; telecommunications billing/sales

experience preferred

• Sales, marketing, customer service and /or applicable administrative experience

• Basic PC keyboarding skills; basic Microsoft Office experience; multi-tasking applications

preferred; telecommunications applications experience preferred

• Self-motivated, flexible, team-oriented, prompt; high level of attendance and seat-adherence is

required


Walk-ins welcome. Please come prepared to meet with a recruiter, including

appropriate attire and a resume.

OR

Candidates are encouraged to attend the recruitment, but if they cannot make it

may apply online at http://sutherland-careers.com/careers to complete an online

application.

D



Sutherland Global Services

Comments

Post a Comment

Popular posts from this blog

Where to Protect Your Money If There's A Financial Crash

  If you are concerned about a financial crash and the devaluation of the dollar, there are several options to consider for protecting your money: Diversify your portfolio: It's important to diversify your investments across different asset classes, such as stocks, bonds, real estate, and commodities. This will help spread your risk and minimize the impact of any one investment on your overall portfolio. Invest in precious metals: Gold and silver have traditionally been considered safe havens during times of economic uncertainty. Investing in these metals can provide a hedge against inflation and currency devaluation. Consider foreign currencies: Investing in foreign currencies, such as the euro or yen, can provide a hedge against a falling dollar. However, this strategy carries currency risk, and it's important to carefully research and evaluate the risks and potential returns. Hold cash: Holding cash in a safe and secure location can provide peace of mind during times of ...
Post a Comment
Read more

How to Build a Business Using AI (Without Being a Tech Person)

 Let's get one thing out of the way right now. When most people hear "AI-powered business," they picture a Silicon Valley tech bro with three monitors, a hoodie, and a venture capital check. They picture complexity. They picture code. They picture someone who is very much not them. But that story is outdated — and it's costing people like you real opportunity. In 2026, building a business with AI doesn't require any technical background. It requires curiosity, a clear idea of what problem you want to solve, and the willingness to learn a few new tools. That's it. This post is going to walk you through exactly how to do it — step by step, plain language, no fluff. Welcome to the Smarter Hustle. First, Let's Talk About What AI Actually Does for Your Business Before we dive into tools, it's important to understand why AI changes the game for everyday entrepreneurs. Think about what it used to cost to start a real business. You needed a website — that me...
Post a Comment
Read more

Laid Off? Why 2026 Is the Best Time to Start Your Hustle

The door they closed might be the best one that ever opened for you.  Nobody plans for the moment it happens. One day you're on a call, checking emails, making plans. Then next, you're staring at a calendar invite with no context, HR's name in the subject line, and a sinking feeling that you already know what it means. If that's been you — recently or even just in the back of your mind as a fear — this post is for you. Because what nobody tells you in the middle of that shock is this: you just became a candidate for something far bigger than your next job. You became a candidate for your own business. And in 2026, there has never been a better time to say yes to that. What's Actually Happening Out There Right Now Let's name the moment we're in, because it's unprecedented. Tech layoffs in early 2026 exceeded 45,000 globally — with over 30,000 in the U.S. alone — as companies restructured operations to prioritize AI investments . Tech Times The names on ...
Post a Comment
Read more