NCO Financial Systems Tuesday, April 29, 2014

NCO Financial Systems

New York State Department of Labor

301 W. Old Country Road

Hicksville, New York 11801

Date: Tuesday, April 29, 2014

Time: 12:00 p.m. to 4:00 p.m.

County: Nassau County

Contact: New York State Department of Labor

Phone: 1 (516) 934-8591

Web Site: labor.ny.gov

Position(s):

CUSTOMER SERVICE REPRESENTATIVE – JOB ORDER NUMBER – NY1091284

JOB SUMMARY: NCO is an industry leader in providing business process outsourcing services including

accounts receivable management, customer relationship management and back office services for a

diversified customer base. Communicate with Patients and Patients Representatives to resolve healthcare

accounts while offering excellent customer service. Maintain diplomacy when addressing matters escalated.

Provide thorough, efficient, and accurate documentation and updates in all required systems for each work

event. Responsible for meeting monthly goals and quality standards through efficient and accurate work

processes. Review open accounts to determine and take appropriate actions through understanding charges,

billed claims, payments, denials, adjustments, and refunds. Respond to verbal and or written inquiries in a

timely manner. Process all correspondences with adherence with the Health Insurance Portability and

Accountability Act HIPAA guidelines where applicable. Knowledge, understanding, and compliance with

all applicable Federal, State, and Local laws and regulations relating to job duties. Knowledge,

understanding, and compliance with NCO policies and procedures. Maintain knowledge of functional area

and company policies and procedures. Provide feedback to management concerning possible problems or

areas of improvement. Make recommendations to implement improved processes. Perform other duties as

assigned by management.

JOB REQUIREMENTS: High School Diploma or General Educational Development GED certificate or

equivalent in relevant work experience desired. Previous customer service and healthcare receivables

experience preferred. Understanding of health insurance providers, Workers Compensation, Medicare,

Medicaid, and liability claims processes and contracts. Ability to maintain the highest level of

confidentiality. Previous Call Center Experience. Proficient personal computer skills. Excellent

interpersonal, written, and oral communication skills. Ability to work in a team fostered environment.

Ability to work in a multi tasked environment. Ability to prioritize and organize work. Ability to adapt to a

flexible schedule. Ability to lift and or move 20 pounds with or without accommodation. Ability to lift and

or move 20 pounds with or without accommodation.

HOURS: Shifts include, 8:00 to 5:00, 9:00 to 6:00, and 10:00 to 7:00.

SALARY: $14.00 TO $16.00 per hour.

TO APPLY: Candidates must bring updated copy of resume and come in business attire.

Equal Opportunity Employer Program

Auxiliary aids and services are available upon request to individuals with disabilities

NCO Financial Systems Tuesday, April 29, 2014