HIRING NOW! POSITION: CALL CENTER REPRESENTATIVE - (15 OPENINGS) - JOB ORDER NUMBER

HIRING NOW! POSITION: CALL CENTER REPRESENTATIVE - (15 OPENINGS) - JOB ORDER NUMBER - NY1077641

Superior Workforce Solutions
On-Site Recruitment
Albany Workforce Career Center
175 Central Avenue
Albany, N.Y. 12206

Date: Wednesday, March 26, 2014
Time: 1:00 p.m. - 4:00 p.m.
County: Albany
Contact: New York State Department of Labor
Phone: 1 (888) 4-NYSDOL
Web Site: www.labor.ny.gov

Position(s):

CALL CENTER REPRESENTATIVE - (15 OPENINGS) - JOB ORDER NUMBER - NY1077641

JOB SUMMARY:
Responds to telephone inquiries and complaints using standard scripts and procedures, gathers information
from the caller to properly resolve the situation, communicates appropriate options for resolution,
investigates and resolves complaints, refers non-routine inquiries and complaints to senior level Call Center
Representative, and uses a computer system to research inquiries and log customer complaints.

JOB REQUIREMENTS:
The openings are for positions for Bilingual and English speaking Call Center Representatives. One year
customer service experience, including retail background is preferred.

TO APPLY:
For immediate consideration, please go online to: http://www.superiorjobs.com and complete an online
application.

TO ATTEND:
Please complete the online application prior to this hiring event.

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