APAC On-Site Recruitment Thursday, April 3, 2014

APAC 
On-Site Recruitment 
Herkimer Working Solutions 
320 N. Prospect Street 
Herkimer, N.Y. 13350 


Date: Thursday, April 3, 2014 
Time: 9:00 a.m. - 12:00 p.m. 
County: Herkimer 
Contact: New York State Department of Labor 
Phone: 1 (315) 867-1400 
Web Site: www.labor.ny.gov 


Position(s): 

CUSTOMER SERVICE REPRESENTATIVE (30 OPENINGS) - JOB ORDER NUMBER - 
NY1084971 

JOB SUMMARY: 
Provides a variety of customer services through inbound calls, outbound calls, email, and online web chats. 
Serves as liaison between the customer and client. Essential Duties and Responsibilities: Resolves customer 
questions, complaints, and requests. Provides pricing and delivery information, and processes orders. 
Record and verify names, addresses, purchases, and specific feedback of customers to maintain an accurate 
customer list. Enter all data into computer. Educate and/or sell the client's product or service to the 
customer. Contacts customers to gather market research. 

JOB REQUIREMENTS: 
Strong communication and problem solving skills required. Must have working knowledge of computer 
keyboard and ability to navigate internet and ability to multitask in a fast paced environment. Customer 
service experience strongly preferred. High School diploma or its equivalent is required. 9 weeks of 
business/ product paid training provided. 

HOURS: 
Second shift. May be required to work overtime to support needs of the business. 

WAGES: 
$9.50 per hour to start. Performance bonus available after 13 weeks ($1.00 - $2.00 per hour). Advancement 
opportunities. 

TO ATTEND: 
APAC will be recruiting at Herkimer Working Solutions Career Center, 320 N. Prospect St., Thursday, 
April 3, 2014, 9:00 a.m. - 12:00 p.m.