Customer Support Analyst & Implementation Specialist.
Perfect for new grads, technical or non-technical degrees! Also perfect for those with experience as Hotel and Restaurant Staff, Front Desk Supervisors, Managers, Night Auditors, Servers, Bartenders and/or those with hospitality education.
We are conducting formal interviews on the spot.
When: Tuesday July 12, 2011
6pm-8pm
Where: MICROS Corporate Headquarters located at
7031 Columbia Gateway Drive,
Columbia, MD 21046
What to bring: Multiple copies of your resume
ABOUT US: Do you have hands on experience in the Hospitality or Technology industry? MICROS is looking for you!
This is a terrific opportunity for recent Hospitality Management college grads and, Hospitality Operation pros.
Visit MICROS via the Internet at www.micros.com to see other positions available and more US locations.
MICROS Systems, Inc. provides enterprise applications for the hospitality and retail industries worldwide. Over 150,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 130 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROSFidelio for more than 15,000 hotels worldwide, as well as point-of-sale and loss prevention products through it's subsidiary Datavantage for more than 50,000 specialty retail stores worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS.
Job Description:
Answer incoming customer calls in a timely manner and/or takes assignment of cases from others. Resolve customer software issues using available resources.
Support Implementation personnel with technical questions. Escalate unresolved cases as necessary. Dispatch unresolved cases appropriately as needed.
Document all work as instructed. Use discretion and judgment to ensure customer satisfaction and utilization of time. Other duties may be assigned.
Job Requirements
Associate's Degree and a minimum of six months related experience or an equivalent combination of education and experience.
Proficiency with computers in a Windows environment. A+, MCP or MCSE certifications are a plus.
Excellent verbal communication skills. Good written communication skills.
Available for varied hours/shifts in 24-hour/365 days a year department setting.
Prior Help Desk or Hospitality experience is a plus.
While performing the duties of this job, the employee is regularly required to sit and/or stand and may occasionally lift and/or move up to 10 pounds.
MICROS enjoys being an Equal Opportunity Employer m/f/d/v.
Proficiency with computers in a Windows environment. A+, MCP or MCSE certifications are a plus.
Excellent verbal communication skills. Good written communication skills.
Available for varied hours/shifts in 24-hour/365 days a year department setting.
Prior Help Desk or Hospitality experience is a plus.
While performing the duties of this job, the employee is regularly required to sit and/or stand and may occasionally lift and/or move up to 10 pounds.
MICROS enjoys being an Equal Opportunity Employer m/f/d/v.
Benefits Summary:
We recognize that our employees are our most valuable asset. The work they do is key to our ability to provide high quality services to our customers. We also recognize that each employee is a unique individual with their own lifestyle and interests. We designed our employee benefit program to provide the flexibility they need to choose the type and level of coverage that is best for them. MICROS pays a significant share of the cost of benefits for our employees and families. We believe our investment makes good business sense by helping to create a positive and productive work environment. Among the benefits we offer are:
- A choice of Medical Plan options
- Dental Plan
- Vision Plan
- Employee Training & Development
- PC Discount Purchase Plan
- Basic and Supplemental Life and Accidental Death and Dismemberment Insurance
- Short-and Long-term Disability Insurance
- Supplemental Income Protection/ Long Term Care Insurance
- Flexible Spending Account Plans
- 401(k) Retirement Savings Plan
- Annual Vacation
- Sick Leave
- Personal Holiday
- Holidays
- Financially strong and growing
- Growth provides opportunity
- Global organization
- Industry leader in Hospitality/Retail IT Solutions
- Business casual dress
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